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What is active listening? (And why tone matters more than words) You’re thirty seconds into a call when the customer says, “I’m really frustrated right now.” Their voice is tight, clipped. You respond with a perfectly scripted, “I understand your … Read More

How to Handle an Irate Customer Without Burning Out It’s 2:47 PM on a Tuesday. You’ve already taken 23 calls today when the next one comes in. Before you can finish your greeting, someone’s screaming about a billing error that … Read More

The pause: why silence is the most underused tool in customer service You’ve just finished explaining the refund policy for the third time. The customer goes quiet. Your instinct? Fill that silence immediately. Jump in with more explanations, ask “Does … Read More

10 Phrases That Instantly De-escalate Any Angry Customer Call You’re three minutes into what should have been a simple call when the customer’s voice jumps two octaves: “This is absolutely ridiculous! I’ve been dealing with this for weeks!” Your heart … Read More

When it comes to brain training apps, Lumosity is often one of the first names people mention. With years of brand recognition and a wide library of cognitive games, it has become a major player in the space. But newer … Read More

Back in March, we introduced a suite of new features designed to supercharge your listening and memory skills on Glisn—like audio/video quiz prompts, free-text input, and streamlined quiz-first scenarios. These updates were a big step toward making Glisn more immersive … Read More

At Glisn, we’re continuously seeking ways to enhance your listening, focus, and memory training experience. Based on your valuable feedback and the latest advancements in cognitive learning, we’re thrilled to introduce three powerful new features designed to improve engagement, personalization, … Read More

Introduction In a world buzzing with notifications, constant updates, and endless to-do lists, staying fully present in a conversation can feel like a superpower. Yet, practicing active listening is more important than ever. When we truly listen, we foster understanding, … Read More

Introduction When we think about listening, we often focus on the words being spoken. But in reality, much of the message in any conversation lies beyond the words themselves. Non-verbal cues like body language, tone of voice, facial expressions, and … Read More