Mock Call Mastery: How to Nail Every Practice Session The recording starts, and suddenly your mind goes blank. You know the script backwards and forwards, you’ve studied the product features all week, but now—with your trainer listening to every word—you stumble through the greeting like it’s your first day speaking English. Sound familiar? Here’s the […]
Blog – The Active Listening Journal
The Best Mental Math Apps for Adults in 2026 (and Why Most Train the Wrong Skill)
A cognitive researcher reviews the best mental math apps for adults in 2026 — and why most train the wrong skill. 25% of adults have low numeracy.
The listening habits that get call center agents promoted
The Listening Habits That Get Call Center Agents Promoted Sarah had been stuck at the same call center job for three years, watching newer agents get promoted around her. Her stats were decent—average handle time, acceptable customer satisfaction scores. But when the next supervisor position opened up, management picked David, who’d only been there 18 […]
The Best Customer Service Training Apps in 2026
A note on transparency: This guide is published by Glisn, a customer service training app. We’ve deliberately excluded ourselves from the ranking below to keep the comparison honest. If you want our take on where Glisn fits, we get to that in a short closing section after the list. Most “best customer service training apps” […]
Why empathy isn’t just a soft skill: it’s a performance metric
Why empathy isn’t just a soft skill: it’s a performance metric Your manager just pulled last month’s numbers, and they’re not pretty. Your CSAT scores are down, call resolution times are up, and somehow you’re getting more escalations despite following every script to the letter. Sound familiar? Here’s the thing most call centers get wrong: […]
Call center interview tips: what recruiters actually listen for
Call Center Interview Tips: What Recruiters Actually Listen For You’re sitting in the waiting room, palms sweaty, rehearsing your elevator pitch when the interviewer walks out and says, “We’re going to do a mock customer call right now.” Your mind goes blank. Sound familiar? Here’s the thing most call center interview tips won’t tell you: […]
Your Clients Are Listening. But Are They Retaining
Every SLP with an adult caseload knows this moment. A client demonstrates clear progress on an auditory comprehension task inside the session — follows a contextually loaded passage, tracks a multi-step instruction, answers inference questions with accuracy that wasn’t there three weeks ago. You’re genuinely encouraged. Then Thursday comes, and the same task requires nearly […]
How Glisn trains active listening through real call scenarios
How Glisn Trains Active Listening Through Real Call Scenarios The customer’s voice starts rising. They’re explaining their problem for the third time, frustration bleeding through the phone. You think you understand what they need, so you jump in with a solution. Wrong move. They explode: “You’re not listening to me!” Sound familiar? This moment happens […]
Active Listening for Lawyers: The Courtroom Skill That Wins Cases Before You Open Your Mouth
96% of pros consider themselves good listeners—but 64% say listening is getting harder. Here is how lawyers can actually train the skill that wins cases.
